Refund Policy

Last Updated: April 2026

Our goal is to help you invest in experience, not memory. We want you to be completely satisfied with the logic training and speech analysis provided by Evrtest. However, because our service utilizes advanced, third-party Artificial Intelligence (Whisper and Gemini) that incurs immediate hardware and processing costs, we operate under a strict, usage-based refund policy.

            Merchant of Record: All refunds are processed and issued by our online reseller and Merchant of Record, Paddle.com. Depending on your bank, it may take 3-5 business days for refunded funds to appear in your account.
        

1. The 7-Day Window

You may request a cancellation and refund within the first 7 days of your initial purchase. By using your first AI credit, you express consent to begin the service immediately and acknowledge that your refund will be pro-rated based on usage. Requests made after 7 days from the transaction date are not eligible for a refund.

2. Pro-Rated "Fair Usage" Deductions

To protect the platform from abuse while remaining fair to our students, all refunds are subject to a deduction based on the AI credits consumed. Since each generation involves high-cost neural processing (ElevenLabs) and deep analysis (Gemini), we cannot offer full refunds once credits are spent.

How it works: If you consume 15% of your credits and request a refund within 7 days, you will receive a refund for the remaining 85% of your purchase price.
Full Delivery: Transactions where more than 50% of the credits have been consumed are considered a full delivery of service and are not eligible for a refund.

3. Abuse Prevention

We strictly monitor for "infinite loop" refund abuse. We reserve the right to deny any refund request if a user demonstrates a pattern of creating multiple accounts, repeatedly requesting pro-rated refunds, or exploiting the free demo limits.

4. One-Time Credit Bundles

Credit bundles are considered immediate digital content. Due to the high-cost nature of the AI processing (ElevenLabs neural voices and Gemini analysis) triggered by credit usage:

Bundles are eligible for a 100% refund only if zero (0) credits have been consumed from the bundle.
Once a single credit is used for a test, generation, or analysis, the bundle is non-refundable.

5. How to Request a Refund

We make it easy to request a refund without any friction. You have two options:

Dashboard: Log in to your Evrtest account, navigate to the Profile page, and click the "Request Refund" button.
Email: Send a request containing your account email address to [email protected].